Returns & refunds

If something is wrong with your order, contact us within 30 days of delivery and we will make it right.

What we accept

• Damaged in transit — send us a photo of the parcel and its contents
• Wrong item received — we will send the correct item or refund you
• Sealed cartons returned within 30 days, in original condition

What we cannot accept

• Opened cartons, packs or vapes, for health and safety reasons
• Orders returned without prior contact
• Change-of-mind returns on opened disposables

How refunds are paid

Refunds are issued to the original payment method within 5 business days of the returned item arriving at our warehouse. Shipping charges are refunded when the fault is ours.